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Zurich Completes Service Excellence Double

General Insurance business wins PIBA Service Excellence Award

Dublin, 21st November 2011
Zurich has been awarded the 2011 Professional Insurance Brokers Association (PIBA) Service Excellence Award in the category General Insurance at an awards ceremony in Dublin this week. The company now holds two of the most prestigious service awards in Irish insurance, having been awarded the Irish Brokers Association (IBA) Service Award in January.

PIBA is the largest Broker representative body in Ireland with over 900 members and the PIBA survey, which is carried out annually, is a key performance indicator of service excellence and measures the level of customer service provided by Insurers in the marketplace.

Ken Norgrove, Chief Executive Officer, Zurich said: “This is a fantastic result for our team and a tremendous achievement following on from our success as winner of the IBA Service Excellence Awards 2010. I am very proud that we have received this further recognition and endorsement of our industry-leading service delivery to brokers and their customers.”

Zurich received the highest ratings across a number of categories including: Claims experience, Product meets the needs of the client, Competitiveness in pricing for clients, Level of service support, Strength of reputation and Product innovation.

In January this year, Zurich also swept the boards at the leading Irish Insurance Broker Association’s Service Awards where it was voted 'Best Commercial Lines Insurer', 'Best Personal Lines Insurer' and 'Overall General Insurance Winner'.


For further information, please contact:
Helen McIver
Head of Corporate Communications
Zurich Ireland
(01) 209 2117