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There are two simple steps to making a claim:

Step 1

To notify us of a claim under your policy, contact our 24 hour Claims Assistance Helpline 1890 208 408 or email

Step 2

We will take some details of the claim and appoint any necessary specialists immediately. We will also appoint a member of our Claims Team to handle your claim and forward you their contact information and an Accident/Incident Report Form by post within a maximum of 24 hours. It is important that you sign and complete this so that we may proceed with your claim as quickly as possible.

Step by Step Guides

For more detailed information on what you can expect from our claims service read our Claims Charter.

Alternatively see our step by step guides listed below for specific information in relation to your type of claim.