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Zurich Publishes Flood Guide in Response to Recent Severe Weather

Dublin, 28th June 2012

Guide offers tips to deal with the Aftermath of Flooding

Following a deluge of rainfall in the last 24 hours and spot flooding reported across the country, Zurich has published an emergency Flood Guide available for download from

The emergency guide provides tips for homeowners and motorists to prepare for any flooding including, how to deal with loss of electricity and water, packing an emergency kit and ways to stay safe in the home and on the road.  The guide also offers advice for those dealing with the aftermath of floods including, checking insurance cover and policy documents, health and safety advice for returning to your home or vehicle, and the relevant contact numbers to advance the claims process,

Alan Hunter, Chief Claims Officer, Zurich, said; “Dealing with the aftermath of a flood can be an emotional and stressful time, especially in the middle of June when we would have been hoping for sunnier climates.  Zurich can not only help in dealing with the initial stage of any loss but also with the aftermath. As victims are initially assessing any damage to their property or vehicles our dedicated claims staff are on hand to assist in any way they can.  In order to make the claims process as efficient as possible, we would advise our customers to review their policy documents, take photographs of any flood damage and keep receipts for any emergency pumping or repair work done.”

Top tips for homeowners dealing with the aftermath of flooding include:

1. Take pictures of any damage, review your policy details and contact the claims department of your insurance company
2. Do not turn on gas, electric and water supplies until they have been checked thoroughly by a professional
3. Avoid contact with flood water – it may be contaminated with sewage
4. Do not eat any food that may have been contaminated with flood water, only use crockery, cutlery and work surfaces once they’ve been thoroughly disinfected.

Top tips for motorists include:

1. Avoid travel where possible but if you must, drive slowly cautiously and stay on main roads.
2. Don’t drive through water if you can’t tell how deep it is – half a metre of water is all it takes to float many cars
3. If you’re car stalls in the water, do not attempt to recover it – leave it and move yourself to safe ground.

Customers who have been affected by flooding are advised to wait for their loss adjuster and specialist services personnel, who will project manage much of the cleanup, before taking any action.  Zurich customers affected by flooding should call Zurich HelpPoint, a 24 hour claim and notification service on 1800 208 408.


For further information, please contact:

Helen McIver
European Communications Manager
Zurich Ireland

(01) 209 2117


Melissa Nugent
(01) 478 6245 or 087 062 0675

About Zurich

Zurich in Ireland is a member of Zurich Financial Services Group (Zurich), an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets. Founded in 1872, the Group is headquartered in Zurich, Switzerland. It employs approximately 60,000 people serving customers in more than 170 countries.

Zurich General Insurance in Ireland is one of Ireland's leading insurance companies offering a wide range of products, from Private Motor and Home Insurance to Engineering and Commercial Property Insurance. Zurich one of the largest insurers in Ireland.

Zurich Insurance plc is regulated by the Central Bank of Ireland. It is registered in Ireland under company registration number 13460. Registered office: Zurich House, Ballsbridge Park, Ballsbridge, Dublin 4, Ireland.