TERMS OF BUSINESS
Important Notice for Zurich Customers
Zurich Insurance plc ("Zurich") is part of the Zurich Insurance Group and carries on business at Zurich House, Ballsbridge Park, Dublin 4. It is registered in the Company Registration Office under Company number: 13460 and is registered for Value Added Tax (VAT), registration no. IE9F55841D. Zurich is authorised by the Central Bank of Ireland as a non-life insurance company and is a member of Insurance Ireland and subscribes to its voluntary code of conduct. Zurich is subject to the Central Bank of Ireland's Consumer Protection Code and the Minimum Competency Code which offer protection to consumers and can be accessed on the Central Bank’s website at www.centralbank.ie
Quotes are valid for a period of 30 days.
Cooling-off Period - Right of Withdrawal
As a consumer you have the right to withdraw from any Zurich policy within 14 days of the latest of the date of inception of cover, or the date which you receive your Policy Schedule, without penalty and without any reason. The right of withdrawal may be exercised by notice in writing to Zurich, quoting your policy number. In relation to motor vehicle insurance a notice of cancellation is not properly given unless the relevant certificates of insurance and insurance disc have been surrendered to Zurich. Should the right be exercised, Zurich will charge a pro-rata premium for the period you are on cover. Please note that this right of withdrawal does not apply when renewing a policy.
Main Characteristics of the Policy
The main characteristics of your (the consumer’s) insurance policy is, as explained to you and as set out in your Policy Terms and Conditions which you have been given and which is available on request from Zurich.
Period of Insurance
Subject to cancellation, the period of insurance in respect of any policy held with Zurich will be the period specified by Zurich as such in the Policy Schedule and/or Renewal Notice.
What will happen if I want to cancel my policy?
You (the Consumer) can cancel your policy at any time by writing to us. We will cancel the policy on the date we receive your request in writing. In the case of motor insurance, we will cancel your policy from the date we receive the relevant certificate and disc of motor insurance. Please note if in the first year of insurance a cancellation fee of €50 will apply for Home Insurance and €75 if Motor Insurance.
Will I receive a refund after I cancel my policy?
Provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to a proportionate return of the premium for the unexpired period of insurance. If you cancel during the first year of insurance (outside the Cooling-off period) an administration charge will apply.
An instalment payment facility may be available. Please contact Zurich or your Broker for further details.
What happens if I miss a payment?
If you pay your premium by instalments, we may cancel the policy if you miss a payment. We will write to you, allowing 21 days to make the payments, before the policy is cancelled.
What happens if I make a claim?
In the event you need to make a claim for loss or damage, please let us know immediately by calling our 24/7 emergency helpline 1890 208 408. Terms and conditions may apply and these will be fully explained to you by your claims handler.
Please note that an excess may apply to your claim, an excess is the first part of the claim for which you are liable to pay. For further details please check your policy document or contact your claims handler.
Our priority is to provide financial support to customers throughout the claim process to ensure any repair/reinstatement work is completed as quickly as possible. In the event of a property claim, where we elect to settle a claim on a cash basis, we may release a proportion of the estimated cost of repair/reinstatement prior to completion of the work.
Don’t forget to keep your receipts for any repair/reinstatement work as you will need to validate these costs. The balance of the cost, otherwise known as a "retention amount", will be given to you on receipt of the appropriate documentation that validates the costs incurred by you for the repair/reinstatement work (e.g. VAT invoices).
Conflict of Interest
Zurich has procedures in place to avoid conflicts of interest and, when they cannot be avoided, we will fully disclose the potential conflict and ensure that customers are treated fairly.
At Zurich, we care about our customers and believe in building long-term relationships by providing quality products combined with a high standard of service.
If it should happen that you have cause for complaint, either in relation to your policy or any aspect regarding the standard of our service, please see the steps outlined below:
- If you have arranged your policy with Zurich through a Broker, you should firstly direct your complaint to the Broker with whom you arranged your policy.
- If you deal with us directly, you should contact the Customer Services Co-ordinator, Zurich Insurance, PO Box 78, Wexford. Telephone (01) 667 0666.
If the complaint is not resolved to your satisfaction, you should write to the Chief Executive Officer at the aforementioned address, or alternatively you may wish to contact:
- Insurance Ireland, Insurance House, 39 Molesworth St, Dublin 2. Telephone: (01) 676 1914
- Financial Services Ombudsman’s Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-Call: 1890 88 20 90
- The Central Bank of Ireland, PO Box 559, Dame Street, Dublin 2. Lo -Call: 1890 77 77 77
Your right to take legal action is not affected by following any of the above procedures.
The laws of Ireland will apply to your policy and the Irish courts will have jurisdiction to hear any disputes regarding your policy, unless otherwise stated on your proposal form or in your policy terms and conditions.
Your Zurich policy and all communications in respect of the policy will be in English.
Please consult your policy document, and/or Schedule for full Policy Terms and Conditions which you have been given and which is available on request from Zurich. If you have any queries please do not hesitate to contact Zurich on 01 667 0666 or 1850 44 77 99. Please note Zurich may record phone calls for training and security purposes and to ensure the highest level of customer service.
If an alteration to the Policy results in an additional premium due to the Insurer or a refund premium due to the Insured, we will only charge or refund such premium provided the amount involved is greater than or equal to €10. The following fees may be incurred if you are making changes to your insurance:
- Temporary Additional Drivers - €25.50 minimum administration fee
- Temporary Substitution - €25.50 administration fee if the temporary car is not like for like
- Duplicate Documents – no charge
All references made to Zurich refer to Zurich Insurance plc. A consumer is a natural person acting for purposes outside his / her trade, business or profession.